Manage Tracing accounts
Logz.io Tracing provides powerful tools to search and analyze span data, helping you debug, troubleshoot, and resolve issues more efficiently.
If you're an admin of your Logz.io main account, you can manage your Tracing setup from the Manage Accounts page under Settings > Manage Accounts, then switch to the Tracing tab.
Manage your account
Tracing accounts are based on spans: individual units of work in a distributed system. Each span represents a named, timed operation.
At the top of the page, you'll see a summary of your account, including:
- Trial ends in (if applicable) - Remaining time in your tracing trial
- Monthly spans - Total span volume available for the month
- Accounts - Number of active and available Tracing accounts
- Retention - How long span data is stored
Below that, you’ll find a detailed table listing all related accounts for this telemetry type. Each row includes:
- Account name – The name of the account
- Account ID – A unique identifier for the account
- Spans - Monthly span allocation for the account
- Token – The token used to ship tracing data to this account
Create an account
You can add up to 3 tracing accounts by default. If you need the ability to add more accounts, contact your account manager or reach out to Logz.io Sales team.
To create an account, click Create new account. Provide a name, the number of monthly spans to allocate, and set a daily limit multiplier—a safeguard that prevents unexpected spikes from consuming your full monthly quota. The multiplier (between x2 and x30) defines your daily cap based on expected usage.
Lastly, define which accounts should have read access to this account’s data.
Click Create to complete the setup. The new account will appear in the table.
Edit accounts
To update an account, click the ⋮ icon next to it and select Edit. You can modify the account name, monthly span allocation, daily limit multiplier, and access permissions.
The daily limit multiplier allows you to set a daily limit to ensure incidents and issues won't consume all of your monthly spans. The number represents a multiplier of your estimated daily span account, ranging between x2 and x30.
Click Save changes to apply the updates.
Delete an account
To delete an account, click the ⋮ icon and select Remove account.
Deleting an account will return its spans allocation to the main account. All data associated with the deleted account will be permanently removed.
This action cannot be undone.
Additional details
Configure read access
Each Tracing account can serve as a data source for others. You control access through read permissions when creating or editing an account—simply select which accounts can view the data.
Tracing surge protection
To prevent your span quota from being consumed too quickly, Logz.io offers surge protection through the daily limit multiplier.
Here’s how it works:
- Your estimated daily usage is calculated as: monthly span quota / 30
- The daily multiplier (x2–x30) defines the allowed daily cap
If an account exceeds this cap, it will stop ingesting spans for the rest of the day (until midnight UTC). Admins are notified by email when usage hits 80% of the daily limit, giving you time to act before ingestion stops.
To update the multiplier, go to Manage Accounts > Tracing, select the account, click Edit, and change the Daily limit multiplier.
Troubleshooting Span Quota Issues
If a Tracing account exceeds its quota, first check whether enough of your overall span quota is allocated to that account.
Navigate to Manage accounts > Tracing. You'll see how many spans you currently have.
You can add more spans from the overall quota to prevent your Tracing account from getting suspended, increasing your monthly and daily limit multiplier for this account.
If you have several Tracing accounts but no available spans from your monthly quota, you can allocate spans between the different accounts.
If there are no available spans to allocate, you can contact Logz.io Support team to temporarily increase the quota limit.