If you need help in your account that we can’t resolve over chat or email, the Logz.io Support team may request access to your account.

You can control support access from > Settings > General in the top menu.

Account settings

To enable support access, set the switch to Enabled, choose an expiration period, and click Update.

At the end of this time, support access will disable itself automatically. If you set this time period to forever, support access will remain enabled until you disable it or set a new expiration period.

What access am I granting?

Great question! We don’t blame you for asking.

When you enable support access, you’re granting full administrator permissions to our Support team. This allows us to troubleshoot issues as quickly as possible.

You can disable this access at any time.