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PagerDuty Endpoint Configuration

Logz.io is an AI-powered observability platform that helps teams monitor, troubleshoot, and secure their applications using logs, metrics, and traces. It also offers GenAI-driven features to enhance observability workflows.

Integrating Logz.io with PagerDuty lets you automatically create incidents when alerts are fired, ensuring your on-call teams receive real-time notifications and can respond quickly, based on your PagerDuty service configurations.

Prerequisites​

Before you begin you’ll need:

  • Logz.io access with Admin role.
  • PagerDuty access with Admin permissions.
  • A new or existing PagerDuty service.

Step 1: Set up the integration in PagerDuty​

You can connect Logz.io to either a new or an existing service in PagerDuty.

Option A: Create a new service​

In PagerDuty, navigate to Services > Service Directory and click +New Service. Give your service a name, choose whether to create a new escalation policy or use an existing one, and configure alert grouping if needed.

In the Integrations section, select Logz.io from the list and complete the setup.

PagerDuty create a service

After saving, you’ll be redirected to the service’s Integrations page. Copy the generated Integration Key.

Option B: Add Logz.io to an existing service​

In the Service Directory, click the name of the service you'd like to update. Go to the Integrations tab and click Add a new integration.

Select Logz.io from the integration list and click Add. After saving, you’ll be redirected to the Integrations page. Copy the generated Integration Key.

PagerDuty key

Step 2: Create a PagerDuty endpoint in Logz.io​

In your Logz.io account, go to Settings > Notification Endpoints and click + Add Endpoint.

Notification endpoints

Choose PagerDuty as the endpoint type. Enter a name and optional description, then paste the Integration Key you copied from PagerDuty.

Before using the endpoint, click Run the test to verify that Logz.io can send data to PagerDuty successfully.

Click Add a new endpoint to save.

Add a new endpoints

note

You can create multiple Logz.io integrations in PagerDuty by adding them to new or existing services. Each integration generates a unique key that can be used to create a separate notification endpoint in Logz.io.

Step 3: Attach the endpoint to a Logz.io alert​

In Logz.io, navigate to the Alerts page. Select an existing alert or create a new one.

In the Select notification recipients section, choose the PagerDuty endpoint you created.

Select PagerDuty endpoints

Once triggered, the alert will send a notification to PagerDuty, which will generate a new incident based on your PagerDuty service settings.

Troubleshooting​

No incident is created in PagerDuty?​

  • Check that the alert is active.
  • Verify the Service Key (Integration Key) is correct.
  • Ensure the endpoint is connected to the correct alert.
  • Use the Run Test feature to confirm connectivity.

Can’t find Logz.io in the integration list?​

  • Confirm your PagerDuty plan supports custom integrations.
  • Ensure you have the necessary account permissions.

If you have questions or run into issues while setting up the integration, contact Logz.io Support.